FAQ
Questions, answered plainly.
How quotes, proofs and production work, plus specifics for each service. If your question is not here, ask us directly.
General
Working with Drift Logic Solutions
Do I need to use all five services?
No. Most projects start with one service, such as a patch order or a stitch file. The advantage of working with one partner shows up later, when the same master files are reused for the next item, space or page.
What do you need from me to quote?
A short description of what you need, the quantities or areas involved, a date if you have one, and the best version of your logo or artwork. Each service page lists what is most useful for that service.
Can you work from our existing brand guidelines?
Yes. We work from your guidelines and logo files and adapt them to each material, flagging anywhere a material cannot reproduce something exactly.
Our logo is only a small image. Is that a problem?
It is common. Our digitizing service includes vector redraws, which turn a low-resolution logo into clean artwork that can be used for embroidery, print, signs and the web.
Where do you work?
We are based in Summerville, Georgia. Digitizing and website projects can be handled remotely. For merchandise, patches and workspace projects, tell us your location in your inquiry and we will confirm what is possible.
Will you show our project on your website?
Only with your written permission. We do not publish client names, photos or details without approval.
How do I get in touch?
Use the inquiry form on the contact page, email info@driftlogicsolutions.com or call +1 (706) 844-7338. Including your artwork and any deadline helps us reply with useful questions.
Will I see what you are making before it is produced?
Yes. Every project includes a proof, such as a digital mock-up, stitch preview, drawing or page design, and nothing is produced, installed or launched until you approve it.
01 · Service
Branded merchandise and apparel
Is there a minimum order quantity?
Minimums depend on the product and the decoration method, so there is no single number. Include your quantities in the inquiry and the quote will state any minimum that applies to your items.
How long does an order take?
It depends on the products, decoration method and quantity. We confirm a schedule with the quote. If you have a fixed date, include it in your inquiry so we can say plainly whether it is realistic.
Can you match our exact brand colors?
We match as closely as each material allows. Thread and ink colors come from set ranges, so exact matches are not always possible. The proof shows the colors we plan to use.
We already have an embroidery file. Can you use it?
Usually, if it was made for a similar size and fabric. If it was built for a different size or material, we may recommend adjusting or re-digitizing it and will explain why.
Do you ship orders?
Delivery or pickup is arranged per order. Tell us where the items need to go and by when, and the quote will show the delivery method and any shipping cost before you approve anything.
02 · Service
Office design and branded workspaces
Do you work on spaces outside your local area?
We are based in Summerville, Georgia. For projects elsewhere, tell us the location in your inquiry and we will tell you what is possible.
Do you handle installation?
Installation is scoped project by project and written into the quote, so you know who will install each element and when. Where work needs licensed trades, permits or landlord approval, we identify that early so it can be planned.
We rent our office. Can we still brand it?
Usually, yes. Removable wall graphics, glass film and freestanding pieces can carry a lot of the brand without permanent changes. Check your lease terms and share them with us.
Do you need to visit the site?
It depends on the scope. Some projects can start from photos and measurements; larger ones benefit from a visit. We will tell you which applies before quoting.
Can you work with our existing furniture?
Yes. Most projects keep the furniture and focus on walls, graphics, signage and color around it.
03 · Service
Logo, artwork and embroidery digitizing
Which file formats can you deliver?
Tell us your machine brand and the file format it uses, for example DST or PES, in the inquiry. We confirm the format we will deliver in the quote before any work starts.
Can I just resize my existing stitch file?
Small changes are sometimes fine. Larger changes usually need the file rebuilt, because stitch density and types do not scale cleanly. We will tell you which applies.
What is the difference between digitizing and vectorizing?
Vectorizing creates clean artwork made of shapes and lines, used for print, signs and the web. Digitizing creates a stitch file that tells an embroidery machine how to sew. Most logos benefit from having both.
Who owns the finished files?
File ownership and usage rights are set out in your quote, so they are agreed in writing before work begins. Ask us if you have specific requirements.
How is digitizing priced?
Price depends mainly on the size and complexity of the design and the stitch count it needs. Send the artwork with the size and fabric and we will quote that exact file.
04 · Service
Custom patches
Which patch type is best for my logo?
It depends on detail, size and use. Send the artwork with your intended size and we will recommend a type and explain why.
Is there a minimum order?
Minimums vary by patch type and size. Include your quantity in the inquiry and the quote will state any minimum for your patches.
Can I get a sample before the full order?
Every order starts with a digital proof. If you need a physical sample before the full run, mention it in your inquiry and we will confirm whether it is possible and what it involves.
Can you sew the patches onto our garments?
Patches can be applied as part of a merchandise and apparel order. Mention it in your inquiry and list the garments.
What size should my patch be?
Common placements guide size: a chest or shoulder patch is smaller than a jacket back. We will suggest a size based on placement and how much detail needs to read.
05 · Service
Website design and development
Do you write the website content?
We help structure and edit content so it is clear and specific. If you need pages written from scratch, say so in your inquiry and we will include it in the scope and quote.
Which platform do you build on?
It depends on the project. We recommend a platform based on who will update the site and what it needs to do, and confirm it in the proposal before design starts.
Do you provide hosting and maintenance?
Hosting and ongoing support can be discussed as part of the project. Tell us what you have today and what help you want after launch, and we will include the options in the quote.
Will a redesign hurt our search rankings?
A redesign can affect rankings if old URLs disappear. We plan redirects from old pages to new ones to reduce that risk, but no one can guarantee search rankings.
Can you build landing pages for our ads?
Yes. We can create a focused page for each service or ad group so the ad, the keyword and the page all match.
Still have a question?
Send it through the inquiry form or email info@driftlogicsolutions.com. Include any artwork and a deadline if you have one.